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If you have any questions about our services you can contact us via our webform or call or email using the options on the right. You will also find links to other important pages on our site there such as our FAQ page.
Following are some common questions and issues.
Having trouble logging into your app?
Sometimes clients have issues signing into classes via our app and this can be for a couple of simple reasons.
Most commonly you may have two profiles. If so the system may be logged into the profile that does not have a membership or class pass attached. So when you go to sign into a class it asks you to pay when you have already done so. If that’s the case just send us a quick email and we will check what the issue is and if there are two profiles we can merge them for you. Problem solved!
There may be some software updates happening. If that’s the case then call us or email and we can sign you in. Then update your app in a few hours so you know you have the latest version.
Going away and need to suspend your membership?
No problem, email us the dates you are away and we will organise a hold on your membership or extend your class pass appropriately. This will be done to correspond as closely as we can to the time you are away but it may vary a bit to your actual dates as we will work with the direct debit cycle you are on. However you will get your membership suspended for the time you need.
We welcome all contact and feedback and will be in touch with you within the day on weekdays and within 24 hours on the weekends. If you find any errors, omissions or pages not working properly please feel free to let us know. We always appreciate this!
We hope to see you in the studio soon.
The Knead Yoga Team
If you’d like to know more about our Yoga and Pilates classes, or book a private lesson, please give us a call.
(07) 3003 0801
Level 3, 233 Albert Street, Brisbane City
Monday - Tuesday 7.00am - 7.30pm
Wednesday - Friday 7.00am - 9.00pm
Saturday - Sunday 9.00am - 6.00pm
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